About Situation Expert

You learn and become an expert faster when you
“Learn Through Work.”

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Situation Expert impacts work directly
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We define expertise as capacities to “think through” problems and finding solutions. Anyone who “knows something” and “can do something” is an expert in his/her own area. He or she can contribute and share expertise no matter how narrow or expansive.

Situation Expert
impacts work directly

Sitches (Situations) help in the following ways:

Fix, solve, and improve work issues

Fix, solve, and improve work issues.

Impact work results
Impact work results.
Accelerate sharing of experiences
Accelerate sharing of experiences.
Create reliable and dependable<br /> answers to work problems

Create reliable and dependable answers to work problems.

Reduce the gap between learning and applying
Reduce the gap between learning and applying.

We believe
“Through Work We Learn”

Situation Expert™ enables workers to learn on the job by immersing them in real work situations. It empowers learners and teams to tackle real-world challenges through hands-on experience and reflection, quickly transforming them into situation experts.

Situation Expert (TM) supports continuous self-learning, analytical thinking and creative problem-solving, and measurement of work impacts.

Speak with an Expert

While at Work – To Fix, Solve and Improve Issues

Use the system anytime and anywhere to build expertise. Share experiences and seek help or assist others in:

Projects

Brainstorming
Problem-solving / Troubleshooting
Experience sharing
Success storytelling
Continuous self-directed learning
Saving knowledge from experiences
While at Work - To Fix, Solve and Improve Issues
Add Real-Life Situations in Formal Learning to Help Learners Apply Ideas

Add Real-Life Situations in Formal Learning to Help Learners Apply Ideas

Engage and help learners learn. Add in-depth discovery and meaningful real-life exercises in:

Microlearning
eLearning
Webinars
Classroom training
Coaching
On-the-job training
References and FAQs

The Process

The process starts with identifying a situation (Sitch). Workers and learners can then do Deep Dive Thinking and analyze the causes using a variety of tools. They can also provide solutions or search ideas in from other members’ experiences. Finally, workers and learners can post successes and impacts.

Situation Expert process

1 Start with a work situation

2 Analyze the causes

Tools include 80/20 Rule, Frames, Mapping, 5 Whys, Consequences

3 Provide solutions Tools
include Actions, Sketches, Checklists, Surveys, Games
4 Learn from Resources

Learn from Curated Content, Tips, Guides, FAQs, Etc

5 Report successes

Reports include Analytics on Applications, Insights, Network, Expertise

Speak with an Expert
Situation Expert process

The Sitch (Situation)

A Sitch can be a challenge that the company/organization is facing or needing to reach out for help in solving. Sitches are situations, jams, issues, errors, gaps, troubles, stoppages, employee challenges and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.

Instant Thinking

After you create or review the Sitch, enter your Instant Thinking. Instant Thinking are initial thoughts, intuitions, gut feels, guesses, preliminary ideas, sometimes half-baked ideas but are helpful in brainstorming. These are based on your first impressions and instant recall of whatever memory you may have. In Deep Dive Thinking, you will do more deliberate thinking.

Deeper Learning

Fix Sitches with the help of the different available Actions which enable analysis, critical thinking, assessments, visualizing, seeking patterns, learning from others, sharing work and collaboration. There are 20 Deep Dive Thinking Tools.

Analysis

Fishbones<br />

Fishbones

Finding the causes for the Sitch. This helps clarify what to focus on when you fix, change or improve the Sitch. It focuses your attention on the right things.

80/20 Ideas<br />

80/20 Ideas

80/20 Rule is about asking the question “Which aspect of the problem or solution causes the greatest consequences or results?” Usually 20% of the problem or solution causes 80% of the consequence or results. This helps you focus on the right things.
Sketches<br />

Sketches

Sketch your ideas and items to help you visualize your understanding of the issues in the Sitch. You may want to sketch patterns, similarities or dissimilarities. Your sketch can be very basic, which is alright, or very advanced.
Frames

Frames

The Frames thinking tool presents a 360-degree view of the Sitch (situation). It helps you to consider other people’s perspectives and allows you to understand them better and refine your approaches and solutions.
Group Think Comments<br />

Group Think Comments

This is an open discussion about the Sitch. You can post your observations, ask questions, reply and help others, add files, links, photos and videos. Also, you can use the other actions in Analysis, Solutions and Impacts for more specific actions.
Pros and Cons<br />

Pros and Cons

One way to assess solutions and make go or no-go decisions is to list the pros, the reasons that favors the decisions, and the cons, the reasons that do not support the solution. This approach helps you to weigh things.
What Ifs<br />

What Ifs

This is a mini-scenario. By presenting a solution that shows the different scenarios, you improve your understanding of the options in solving the Sitch.
Improving Work<br />

Improving Work

To fix, solve and improve work issues, follow the 5-step process of Improving Work. Start with 1 and end with 5. The steps help you to have a “thinking process” to get better quality results.
Risk Analysis<br />

Risk Analysis

Thinking through a problem involves handling risks and consequences. This tool helps you to take steps to plan for managing risks and reducing costs and negative impacts.
Identifying Items<br />

Identifying Items

The tools allow members to identify items in a graphic or photos.
Interactions

Interactions

Interactions allow hands-on, simulation, and visual tests to check how much you have learned from the Sitch. You should get the answers correctly. Otherwise, you may retake the activity/test by clicking Answer Again.
Consequence Thinking

Consequence Thinking

Every action has effects and consequences. This tool helps learners determine information on near, medium, or long-term consequences of the first, second, or third order of consequences.

Discoveries

Discovery is a process where you report and show to your peers, teams, or leaders about the situation
Item Matching<br />

Item Matching

5 Whys<br />

5 Whys

Unlocking deeper insights using the ‘5 Whys’ tool.
Answers & Solutions<br />

Answers & Solutions

Submissions<br />

Submissions

Research

Research

Importance

Importance

Solutions

Checklists

Checklists

The checklists are steps, processes, procedures or lists of ideas to help fix, change or find a solution for the incident, situation, event, challenge, etc. This helps provide a quick guide to review main points.
Videos

Videos

Share a video, yours or others, from your company, Tube.com, TedX.com, and other sources that provide more ideas on how to deal with this situation. Share a video link that may help in the solution of the sitch. This adds valuable resources.
Downloads

Downloads

Share a document, yours or others, from your company as references that provide more ideas on how to deal with the Sitch.
Links

Links

Share a website link, yours or others, from your company that provide more ideas on how to deal with the Sitch.
Workarounds

Workarounds

When you face challenges, sometimes you have no control over moving some obstacles. So what do you do? You develop workarounds. You workaround the obstacles and achieve your goals.
Mapping Ideas<br />

Mapping Ideas

In Mapping, you are able to visualize the relationships of your ideas. This helps you gain clarity of impacts, causes and effects and how parts add or does not add value to each other. Double click each node to add a new node.
Contributions<br />

Contributions

In sharing and submitting answers, solutions and content to help others, or for your own research, follow the standards of submitting answers, solutions and content that produce the most reliable answers and convincing presentations. Complete the Surface and Deep Sources.
Scaling Capability<br />

Scaling Capability

Scaling is a method of dealing with unexpected, unknown or exception work issues. This helps you “think through” the process of considering current “Standards”, defining the “Deviations”, and then finding or creating new ways, methods or solutions.
Go / No Go<br />

Go / No Go

Go / No Go is a decision tree tool. This helps you with making “Yes” (go) or “No” (no go) decisions. The tool allows you to reflect on your analysis or solutions before committing to action.
Troubleshooting

Troubleshooting

The tools help you to follow a troubleshooting path. It allows you to consider your options and responding to each option. You can visualize the flow of your options and choices.
Steps / Procedures<br />

Steps / Procedures

The Steps / Procedures tool helps you prepare a flowchart, or a series of steps and procedures. This is valuable when you want to study the steps and flow, sequence them, and then share with your teams or ask your team to comment.
Insights

Insights

Allows the learner and worker to reflect on ideas, their insights, and their applications. The tool helps further understanding and leads to the transfer of knowledge and results in similar or related problems.

Networks

Networks

Finding reliable answers often and easily come from people we trust – that is our network. This tool helps learners to identify their trusted network and the type of answers they may provide.
Testing, Trial & Error<br />

Testing, Trial & Error

To know if decisions and actions are working, let learners and workers do the testing, trial & error tool. The tool helps learners to go deeper and validate the results of their thinking. The tool lets them discover what works and what does not.
Communication Charts<br />

Communication Charts

Impacts

Impacts

Impacts

Share a small positive impact based on what have been observed as a result of fixing or finding a solution to the Sitch or challenge. The impact does not need to be accurate or big. It is an estimation. It is a very small positive impact in work and in oneself. This helps to see real-life impacts of the actions and learning.
Stories

Stories

Sharing a story is a way of sharing experiences. Answer the questions to complete the Story Arch.

Sense Making

Sense Making is capturing the essences of the patterns and connections of ideas that you think are valuable. This is a synthesis of the key ideas you learned from the Sitch. Others call this also as the “takeaways.”

Series

Series

Strings of Situations which are “chained” together to combine related Situations. This helps you broaden your understanding of different interconnected Situations.
Groups

Groups

Members grouped together to organize and share ideas around the same topics and issues. This helps you narrow your interactions and learning with the same like-minded peers.
Stats

Stats

Shows your activities. It is a visual way of keeping track of your progress.
Path2X

Path2x

Path2X shows you the categories and tools that you have been working on. It helps you visualize your path of interest areas and your path to build expertise.
25 thinking tools

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