Features & Benefits

Expertise and Thinking Capacities

Benefits

How can you benefit?

You can post a Sitch and get help from others on issues for which you need answers, solutions or insights. You can invite others to assist you in your Sitch. You can review and publish your progress through the Path to Expertise tool.

What are the benefits to team members?

When someone creates or replies to Sitches, your team develops a pool of valuable answers and insights on the most common issues your team encounters at work. You learn and build expertise by exchanging experiences with your team members.

What are the benefits to your company?

Your company will have a way of helping everyone learn, contribute and build their expertise. Situation Expert helps your company save costs, increase the speed of solutions and improve the company results.

What are the benefits to leaders, learning professionals or knowledge experts?

With your leadership, you help your team members and the company accelerate expertise and skill building. Situation Expert is a way to help teams share actions and knowledge to fix, solve and improve your company’s pressing issues and problems. Situation Expert is a solution to problems of talent loss through attrition or turnover. It helps in retaining company wisdom and best practices and improving results and performance by immediate sharing of issues, problems, opportunities, and solutions.

What are benefits to instructional designers, developers, trainers, facilitators and leaders?

Situation Expert is a plug and play Software as a Service (SaaS). It is drastically reduces lesson development. You can use models from the libraries or start your own quickly. You can use Situation Expert as an add-on or single eLearning lesson, as well as connect to webinars and virtual training. Situation Expert is valuable when used in collaboration during work problem-solving and solutions development.

Work Impact Features

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Sitches (Situation) Actions

Sitches are situations, jams, issues, errors, gaps, troubles, stoppages, crisis, and many others that need to be fixed and solved. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results. There are over 25 Thinking Tools.

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Workflows

A presentation of visual workflow, scheduler or timing of Sitches, events or learning situations.

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Dynamic Impacts Survey

Instant, short, random, small and flexible surveys to collect, store and process workers’ and learners’ needs based on gaps in work demands. The data is compared with the list of resources, and results are presented to the workers and learners for quick workflow learning.

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Surface & Deep Learning

Tools are micro-interactive “apps” that aid in the “Thinking Through” process when dealing with Sitches (Situations) They enable learners and workers to analyze, create solutions, find patterns, report impacts, and provide learning feedback. The tools include among others: Fishbone Analysis, 80/20 Rules, Gap Analysis, Critical Impacts Study, Mapping, Frames, GroupThink, Pros and Cons, Checklist, Workarounds, What Ifs, Videos, Downloads, Links, and Sense Making.

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Path to Expertise (Path2X)

In Situation Expert, your Sitches, comments and other activities are tracked. The purpose of Path2X is to show you the areas of your Path to Expertise. You’ll see your progress and a general idea of your interest areas. You will also see the topics that you worked on and you can directly access the Sitches from the list. Path2X provides your total points. You can sort by Recent, Expertise Type and Points. One valuable feature of your Path2X records is the display and announcement to your teams and company on how you are building your expertise.

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Insights & Reflections

A method that allows learners to submit and store micro-insights from their readings and researches in the system’s content. The insights are then compiled to show the learners’ and workers’ Path to Expertise (Path2X). The Insights indicate the reflections of the learners’ and workers’ learning paths.

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Messaging and Alerts

In every aspect of the Situation Expert, Messaging and Alerts are in place to help facilitate the exchange of ideas among workers and learners, and help them solve, fix and improve work situations by applying Deep Learning processes.

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Community

A larger way to organize an open interaction by members in the company to preview, share and access peers and resources for the whole organization.

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Members Connections

A method to encourage members to connect, follow and to be followed by peers for the purposes of easy and quick exchanges of experiences, resources, and solutions.

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Deep Smarts

A recognition method where members provide feedback and extend awards to postings and sharing of knowledge that meet the Deep Learning deliberate thinking process.

Learning Features

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Curation

Organizing in multiple ways the different content resources and methods to help workers and learners find answers and match the knowledge and information to their Path to Expertise (Path2X), interests and need areas.

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Collaborative Learning

These are the different micro-features that encourage free flow of conversations among members to exchange ideas and solutions. These include chats, discussions, notes, and private conversations. The social tools are integrated into all aspects of the system.

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Advanced Groups

The ability to organize different workers’ and learners’ Sitches and Workflows that is unique to a specific department, division or tasks, functions, teams or a specific team of people.

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Content Creation

The ability for account owners, administrators and content writers to create micro-lessons and programs. It allows tagging and naming conventions to track all types of content to support the Deep Learning process. Authors can add pages, videos, images, PDFs, documents, and other types of files.

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Helpdesk

Account owners can use a default help guide information. They can also customize and add their own help and support information.

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Support

Account owners can configure their own Support System to receive questions and inquiries, and process and track the issues to ensure that each issue is attended to.

Click the Thinking Tools below to learn more.

Thinking & Analysis Tools

Fishbones

80/20 Ideas

Sketches

Frames

Group Think Comments

Pros and Cons

What Ifs

Improving Work

Risk Analysis

Consequence Thinking

5 Whys

Answers & Solutions

Submissions

Research

Importance

Insights & Solutions Tools

Checklists

Videos

Downloads

Links

Workarounds

Mapping Ideas

Contributions

Scaling Capability

Go / No Go

Troubleshooting

Steps / Procedures

Insights

Networks

Testing, Trial & Error

Communication Charts

Impacts & Metrics Tools

Impacts

Stories

Customizable & Special Tools

Checks

Lists

Process Flow

Metrics

Notepads

Converge

Before & After Results

Resources

Fishbones

Finding the causes for the Sitch. This helps clarify what to focus on when you fix, change or improve the Sitch. It focuses your attention on the right things.

80/20 Ideas

80/20 Rule is about asking the question "Which aspect of the problem or solution causes the greatest consequences or results?" Usually 20% of the problem or solution causes 80% of the consequence or results. This helps you focus on the right things.

Sketches

Sketch your ideas and items to help you visualize your understanding of the issues in the Sitch. You may want to sketch patterns, similarities or dissimilarities. Your sketch can be very basic, which is alright, or very advanced.

Frames

The Frames thinking tool presents a 360-degree view of the Sitch (situation). It helps you to consider other people's perspectives and allows you to understand them better and refine your approaches and solutions.

Group Think Comments

This is an open discussion about the Sitch. You can post your observations, ask questions, reply and help others, add files, links, photos and videos. Also, you can use the other actions in Analysis, Solutions and Impacts for more specific actions.

Pros and Cons

One way to assess solutions and make go or no-go decisions is to list the pros, the reasons that favors the decisions, and the cons, the reasons that do not support the solution. This approach helps you to weigh things.

What Ifs

This is a mini-scenario. By presenting a solution that shows the different scenarios, you improve your understanding of the options in solving the Sitch.

Improving Work

To fix, solve and improve work issues, follow the 5-step process of Improving Work. Start with 1 and end with 5. The steps help you to have a "thinking process" to get better quality results.

Risk Analysis

Thinking through a problem involves handling risks and consequences. This tool helps you to take steps to plan for managing risks and reducing costs and negative impacts.

Consequence Thinking

Every action has effects and consequences. This tool helps learners determine information on near, medium, or long-term consequences of the first, second, or third order of consequences.

5 Whys

Unlocking deeper insights using the '5 Whys' tool.

Answers & Solutions

Submissions

Research

Importance

Checklists

The checklists are steps, processes, procedures or lists of ideas to help fix, change or find a solution for the incident, situation, event, challenge, etc. This helps provide a quick guide to review main points.

Videos

Share a video, yours or others, from your company, Tube.com, TedX.com, and other sources that provide more ideas on how to deal with this situation. Share a video link that may help in the solution of the sitch. This adds valuable resources.

Downloads

Share a document, yours or others, from your company as references that provide more ideas on how to deal with the Sitch.

Links

Share a website link, yours or others, from your company that provide more ideas on how to deal with the Sitch.

Workarounds

When you face challenges, sometimes you have no control over moving some obstacles. So what do you do? You develop workarounds. You workaround the obstacles and achieve your goals.

Mapping Ideas

In Mapping, you are able to visualize the relationships of your ideas. This helps you gain clarity of impacts, causes and effects and how parts add or does not add value to each other. Double click each node to add a new node.

Contributions

In sharing and submitting answers, solutions and content to help others, or for your own research, follow the standards of submitting answers, solutions and content that produce the most reliable answers and convincing presentations. Complete the Surface and Deep Sources.

Scaling Capability

Scaling is a method of dealing with unexpected, unknown or exception work issues. This helps you "think through" the process of considering current "Standards", defining the "Deviations", and then finding or creating new ways, methods or solutions.

Go / No Go

Go / No Go is a decision tree tool. This helps you with making "Yes" (go) or "No" (no go) decisions. The tool allows you to reflect on your analysis or solutions before committing to action.

Troubleshooting

The tools help you to follow a troubleshooting path. It allows you to consider your options and responding to each option. You can visualize the flow of your options and choices.

Steps / Procedures

The Steps / Procedures tool helps you prepare a flowchart, or a series of steps and procedures. This is valuable when you want to study the steps and flow, sequence them, and then share with your teams or ask your team to comment.

Insights

Allows the learner and worker to reflect on ideas, their insights, and their applications. The tool helps further understanding and leads to the transfer of knowledge and results in similar or related problems.

Networks

Finding reliable answers often and easily come from people we trust - that is our network. This tool helps learners to identify their trusted network and the type of answers they may provide.

Testing, Trial & Error

To know if decisions and actions are working, let learners and workers do the testing, trial & error tool. The tool helps learners to go deeper and validate the results of their thinking. The tool lets them discover what works and what does not.

Communication Charts

Impacts

Share a small positive impact based on what have been observed as a result of fixing or finding a solution to the Sitch or challenge. The impact does not need to be accurate or big. It is an estimation. It is a very small positive impact in work and in oneself. This helps to see real-life impacts of the actions and learning.

Stories

Sharing a story is a way of sharing experiences. Answer the questions to complete the Story Arch.

Checks

Collecting data and opinions from others serves as another resource to learn solutions and experiences. This helps you find solutions or confirm your own assumptions.